It’s Not Just About the Product
When evaluating patent drafting software, like any software, our clients tell us they consider not only the product itself, but also the company and teams behind it. Whether analyzing the fully integrated drafting environment of Rowan Patents, or a more basic tool like PatentClaimMaster, Patent Bots, PatentPal or Specif.io, they are making a decision to improve efficiency and patent quality, and investing time and money to do so.
At Rowan, we have used the revenues from the growth in our platform to invest in our development and customer success team which has proven accomplishments in scaling technology solutions. Since the merger of Rowan Patents with TurboPatent in late 2018, our team, all based in the US, has doubled in size and continues to grow. We have also incorporated myriad features based on increased user feedback.
Our largest client, one of the largest multinational pharmaceutical companies in the world, has worked with us to design features to support their chemical compounds and biological sequences. Without a sizable development team we could not add the needed functionality to accomplish this for our client.
Some questions our clients tell us they consider are:
- How many employees does the company have? A quick glance at LinkedIn can uncover a company with one part time employee.
- Over the last three years, has the development team grown, stayed constant or shrunk?
- Are there dedicated customer success representatives in place?
- Will the team still be there in 5 years? 10 years?
Monitoring the investment in the resources behind the team is one factor that predicts the long term viability of the tools our clients use, and helps to ensure their success.